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A Day in the Life of a Park Slope Eye Patient Liaison – Ana

A Day in the Life of a Park Slope Eye Patient Liaison

Posted by Dr. Bazan, Optometrist and Owner of Park Slope Eye

Continuing with our “Day in the Life of a Park Slope Eye Employee” series is Ana from the Park Slope Eye Patient Liaison team.  Based in Park Slope Eye’s Brooklyn New York office, Ana talks about how she helps patients and clients have an exceptional experience.

What did you do before coming to Park Slope Eye?
I was a manager for an athletic apparel company.

How did you first hear about Park Slope Eye and the job opening?
I was good friends of Dr. Bazan from a previous job.

What’s your title at Park Slope Eye and how long have you been with the company?
I work the front desk. I have been a member of the team for 3 months

What comprises a typical day for you?
Everyday I get to help patients with any insurance questions they may have.  I also make sure the patient feels comfortable.  Making and confirming appointments are a big part of my job title as well.

What’s the BEST part of working for Park Slope Eye?
Making patients happy!  Putting a smile on there faces and knowing that they would like to come back to see us makes my day so much better.

What is your favorite perk at Park Slope Eye?
When ever we have a patient who was referred to us by another patient makes everything I do wroth it.

What has been your favorite memory at Park Slope Eye?
We went out to Boston for a conference. After the conference we had a wonderful store meeting in a great restaurant.  It was nice for all of us to get together out side of the office.

What separates Park Slope Eye from other places you’ve worked?
When I worked in retail it was a very fast paced environment. We didn’t have any time to have one on one with a customer. Here at Park Slope Eye we like to make sure that our patients are having the best experience. We also like to make sure that all their needs are being met.

Finally, what would be your one piece of advice for someone interested in becoming a Patient Liaison?

One piece of advice for someone who would like to become a receptionist would be Customer Service. Try your best to work hard at what you do. Having a great personality goes a very long way.

Park Slope Eye is located in Brooklyn, NY.  For more info contact Justin Bazan, OD, the optometrist of Park Slope Eye, at Dr.Bazan@ParkSlopeEye.com or visit www.ParkSlopeEye.com Also, check us out on Yelp!, Twitter and FaceBook.

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